IT Engineer Business Systems

Shrewsbury, NJ

The IT Engineer of Business Systems will help lead a technical IT team, vendors, and contract resources to ensure business systems objectives of a highly integrated and automated digital environment, coordinate and track the progress of projects established by defined milestones and objectives. This role needs to have a willingness to serve the organization, as well as our students and customers. The right candidate has a mature, collaborative but decisive personal style and is a highly effective communicator and problem solver.  He/she will need to have high energy, a consistent work ethic and a transformational mindset. This role will report to the Manager of Business systems.  

Responsibilities include but are not limited to:

• Implementation of new technologies and processes including but not limited to mobile and web applications, integrations, Learning Management Systems (LMS), CRM, custom software development and ERP/Financial systems. 

• Ensure best practices are being followed by the engineering team (Agile, ITIL)

• Ability to support company systems and data architecture, development of online presence and maintenance, test program release upgrades, assist with data cleansing, deduplication, and data maintenance efforts. 

• Master general company applications for troubleshooting purposes, document, maintain and update system-level customizations, as well as training documentation.

• Work with team on projects following PMO best practices, providing technical resource for PM’s 

• Provide support for on/off boarding employee’s  

• Active contributor for process improvement and review

• Provide support and troubleshooting for all IPEC systems including NetSuite, Infusion soft, Hub spot, AWS, Azure, Word press) and any other SAAS applications in the future. 

• Work closely with the IT manager on IT and Business Systems support company wide. This includes the development and cultivation of both the business and technical team with project/department deadlines

• Trouble shoot and implement new technologies into the infrastructure environment 

• After hours and weekends availability for troubleshooting, implementation of systems and project initiatives 

• Work with NetSuite deployment consultants for configuration changes to fields, workflows (Suite Flows), SuiteScripts, roles/permissions, page layouts, custom objects, custom record types, reports, and dashboards.

• Create comprehensive technical system documentation and provide training to the organization

• Vendor management – work with vendors from time to time on multiple initiatives 

Technical Requirements

• 5+ years of ERP (NetSuite) experience including customizations and workflows. 

• Experience with ERP platform development (NetSuite) suite script 1.0 & 2.0 and Suite soft 

• 6+ years of experience with SAAS and Cloud based infrastructure and Applications 

• Understanding of Full Stack (SQL) development with emphasis on back end technologies (server side) for web and mobile technologies on a modern cloud solution (Azure or AWS)

• 2 years of Dev op’s experience

• Knowledge of privacy and security compliance and controls (GDPR, SOX, SOC, CCPA) 

• G Suite administration expert 

• Hub Spot CRM and Infusion soft Implementation and management experience including API’s

• Experience with best practices and procedures to ensure professional product deployment (Agile, ITIL) 

• Strong API (REST, SOAP), webhook and iPaaS Implementation and management experience

• Strong experience with video conference and Webinar software (Zoom, Teams) 

• Integrations management in including managed API’s and Webhooks, System syncs for customer and transactional data for system accuracy and triggered automations.

• 3+ year scripting language programming including server-side scripting

• Word press experience a plus 

• At least 1 up to date certification in IT discipline’s (Agile, ITIL, Scrum, Six Sigma) 

• 3 years of experience with Implementing and supporting LMS systems 

• Experience in IT support for an educational institute a big plus 

Core Competencies:

• Ability to execute on multiple projects simultaneously

• Previous experience working in an educational IT Dept a big plus

• Exceptional Problem-Solving Capabilities

• Ability to learn new solutions quickly

• Attention to Detail

• Strong Communication Skills

• Relationship Building

• Time Management

• Leadership Skills

• Self-education to keep up with new industry standards

• Strong ability to team with other departments and lead from a technical perspective

• Documentation management

• Does not have a “It’s not my job attitude”