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| Full-time | Fully remote
, ,IT Engineer Business Systems
Shrewsbury, NJ
The IT Engineer of Business Systems will help lead a technical IT team, vendors, and contract resources to ensure business systems objectives of a highly integrated and automated digital environment, coordinate and track the progress of projects established by defined milestones and objectives. This role needs to have a willingness to serve the organization, as well as our students and customers. The right candidate has a mature, collaborative but decisive personal style and is a highly effective communicator and problem solver. He/she will need to have high energy, a consistent work ethic and a transformational mindset. This role will report to the Manager of Business systems.
Responsibilities include but are not limited to:
- Implementation of new technologies and processes including but not limited to mobile and web applications, integrations, Learning Management Systems (LMS), CRM, custom software development and ERP/Financial systems.
- Ensure best practices are being followed by the engineering team (Agile, ITIL)
- Ability to support company systems and data architecture, development of online presence and maintenance, test program release upgrades, assist with data cleansing, deduplication, and data maintenance efforts.
- Master general company applications for troubleshooting purposes, document, maintain and update system-level customizations, as well as training documentation.
- Work with team on projects following PMO best practices, providing technical resource for PM’s
- Provide support for on/off boarding employee’s
- Active contributor for process improvement and review
- Provide support and troubleshooting for all IPEC systems including NetSuite, Infusion soft, Hub spot, AWS, Azure, Word press) and any other SAAS applications in the future.
- Work closely with the IT manager on IT and Business Systems support company wide. This includes the development and cultivation of both the business and technical team with project/department deadlines
- Trouble shoot and implement new technologies into the infrastructure environment
- After hours and weekends availability for troubleshooting, implementation of systems and project initiatives
- Work with NetSuite deployment consultants for configuration changes to fields, workflows (Suite Flows), SuiteScripts, roles/permissions, page layouts, custom objects, custom record types, reports, and dashboards.
- Create comprehensive technical system documentation and provide training to the organization
- Vendor management – work with vendors from time to time on multiple initiatives
Technical Requirements
- 5+ years of ERP (NetSuite) experience including customizations and workflows.
- Experience with ERP platform development (NetSuite) suite script 1.0 & 2.0 and Suite soft
- 6+ years of experience with SAAS and Cloud based infrastructure and Applications
- Understanding of Full Stack (SQL) development with emphasis on back end technologies (server side) for web and mobile technologies on a modern cloud solution (Azure or AWS)
- 2 years of Dev op’s experience
- Knowledge of privacy and security compliance and controls (GDPR, SOX, SOC, CCPA)
- G Suite administration expert
- Hub Spot CRM and Infusion soft Implementation and management experience including API’s
- Experience with best practices and procedures to ensure professional product deployment (Agile, ITIL)
- Strong API (REST, SOAP), webhook and iPaaS Implementation and management experience
- Strong experience with video conference and Webinar software (Zoom, Teams)
- Integrations management in including managed API’s and Webhooks, System syncs for customer and transactional data for system accuracy and triggered automations.
- 3+ year scripting language programming including server-side scripting
- Word press experience a plus
- At least 1 up to date certification in IT discipline’s (Agile, ITIL, Scrum, Six Sigma)
- 3 years of experience with Implementing and supporting LMS systems
- Experience in IT support for an educational institute a big plus
Core Competencies:
- Ability to execute on multiple projects simultaneously
- Previous experience working in an educational IT Dept a big plus
- Exceptional Problem-Solving Capabilities
- Ability to learn new solutions quickly
- Attention to Detail
- Strong Communication Skills
- Relationship Building
- Time Management
- Leadership Skills
- Self-education to keep up with new industry standards
- Strong ability to team with other departments and lead from a technical perspective
- Documentation management
- Does not have a “It’s not my job attitude”