Manager of IT Business Systems

Shrewsbury, NJ

The manager of Business Systems will help lead a technical IT team, vendors, and contract resources to ensure business systems objectives of a highly integrated and automated digital environment, coordinate and track the progress of projects established by defined milestones and objectives. The manager of IT Business Systems needs to have a willingness to serve the organization, as well as our students and customers. The right candidate will have experience managing a technical team and projects as well as a collaborative and highly effective communicator and problem solver. This role will report to the Global Director of IT.  

Responsibilities include but are not limited to:

• Implementation of new technologies and processes including but not limited to mobile and web applications, integrations, Learning Management Systems (LMS), CRM, custom software development and ERP/Financial systems. 

• Ensure Best practices are being followed by IT Business team 

• Must be hands on technically to facilitate remote troubleshooting and provide support when needed to IT Student support team and other IT area’s and departments. 

• Manage Projects following PMO best practices 

• Ensure team documents IT architecture, process, and procedures 

• Active contributor for process improvement and review

• Provide support and troubleshooting for all IPEC systems including NetSuite, Infusion soft, Hub spot, AWS, Azure, Word press) 

• Work closely with the IT director on IT and Business Systems Strategy company wide. This includes the development and cultivation of both the business and technical team with project/department deadlines

• Ensure Projects are brought in on time and Budget 

• Trouble shoot and implement new technologies into the infrastructure environment 

• After hours and weekends availability for troubleshooting, implementation of systems and  project initiatives 

Technical Requirements

• Full understand of ERP (NetSuite) including customizations and workflows. 

• Experience with SAAS based infrastructure and Applications 

• Understanding with Full Stack (SQL) development for web and mobile technologies on a modern cloud solution (Azure or AWS)

• Dev op’s experience a big plus 

• Knowledge of privacy and security compliance and controls (GDPR, SOX, SOC) 

• G Suite administration experience

• Hub Spot Implementation and management experience

• Experience with best practices and procedures to ensure professional product deployment (Agile, ITIL) 

• API, webhook and iPaaS management experience

• Strong experience with video conference and Webinar software (Zoom, Teams) 

• Strong technical expertise in API’s with Infusion soft, NetSuite and HubSpot 

•  Integrations management in including managed API’s and Webhooks, System syncs for customer and transactional data for system accuracy and triggered automations.

Core Competencies:

• Ability to execute on multiple projects simultaneously

• Previous experience working in an educational IT Dept a big plus

• Exceptional Problem-Solving Capabilities

• Ability to learn new solutions quickly

• Attention to Detail

• Strong Communication Skills

• Relationship Building

• Time Management

• Leadership Skills

• Self-education to keep up with new industry standards

• Strong ability to team with other departments and lead from a technical perspective

• Documentation management

• Does not have a “It’s not my job attitude”